Consulting

Operations and process audits

The review of your operations from an experienced consultant is an ideal opportunity to evaluate the customer’s journey through your business from a fresh set of eyes.

Over two days, each customer touchpoint will be reviewed for staff engagement with your customer, consistency with processes, and recording of transaction information. A review of past transactions will also be conducted to identify areas to improve the customer experience.

A full report will be presented to management after the audits identifying critical areas of opportunities for consistent processes and business profit. 

Marketing for Parts and Service departments

The reality is that parts and service managers leave marketing towards the bottom of their work priorities when workloads increase. The lack of focus leads to inconsistent messaging to customers, and importantly, missed business opportunities from growth.

real performance management will work with your internal marketing team, or an outside specialist provider, to create consistent marketing material to tell your parts and service story. We become the aftersales marketing executive, driving targeted, consistent messaging that drives sales opportunity.

Procedure Manuals

All Parts and Service businesses require operational and procedural documentation for a safe, efficient and profitable working environment.

real performance management can assist in the creation, or editing of existing documentation, such as;

• daily running sheets
• staff induction 
• warranty procedure
• customer complaint register