Training
Service Advisor training
real performance management has a range of Service Advisor training courses to suit the requirements of your business and automotive manufacturers; covering
- face to face classroom
- virtual modules
- onsite business delivery,
- or a combination of each.
Each course provides the essential skills and knowledge required by Service Advisors to deliver a memorable service experience for owners, in today's new world consumer environment, whilst ensuring a profitable service department.
Content includes;
- Service process – the customer journey through the service department, from making an appointment to vehicle return to the customer after repairs.
- Essential communication skills – understanding the customer’s requirements, understanding our non-verbal communication. Active listening, active questioning.
- Key selling skills. Selling by Advising.
- Customer behaviours. Understanding behaviours and selling to behaviours.
- Telling the Service department story – why service at my service department?
Service Manager training
real performance management has a range of Service Manager training courses to suit the requirements of your business and automotive manufacturers; covering
- face to face classroom
- virtual modules
- onsite business delivery,
- or a combination of each.
Each course provides the essential skills and knowledge required by Service Managers to deliver a memorable service experience for owners, in today's new world consumer environment, manage and lead staff, and understand business principles to ensure a profitable service department.
Parts Manager training
real performance management has a range of Parts Manager training courses to suit the requirements of your business and automotive manufacturers; covering
- face to face classroom
- virtual modules
- onsite business delivery,
- or a combination of each.
Each course provides the essential skills and knowledge required by Parts Managers to manage customer expectations for stock holdings and service levels, managing and leading staff, promoting the parts business whilst ensuring a profitable parts department.
