service manager training

The role of service manager has vastly changed in recent times. As the manager of most dealership's largest department ( most employees), a service manager's role is so much more than having the technical knowledge to understand current automotive technology. 

The skills and knowledge required to manage a modern service department includes;

• People Management
  • Leadership
  • Mentoring
  • Coaching
• Technician Management
  • Productivity/Efficiency
  • Locating, training, retaining
• Business acumen
  • selling skills
  • growing profit opportunities
  • managing wages/overtime/bonus schemes
• Customer relations
  • satisfying customers constantly changing expectations.
  • retaining customers. 

real performance management can design a training package to suit your current needs, such as:

• service manager  - Customer journey from appointment to invoice. 
• service manager financial management 
• service manager onsite– Half-day per month, training/coaching/mentoring package delivered at your business.